Frequently Asked Questions

Everything you need to know about your JTG Jewelry experience.

What materials are used in JTG Jewelry pieces?

We use high-quality materials including 18k gold plating over stainless steel, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.

How should I care for my jewelry to prevent tarnishing?

To maintain your jewelry's shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.

Are your jewelry pieces hypoallergenic?

Yes, our jewelry is lead and nickel-free, making it safe and comfortable for those with sensitive skin.

Do you offer a warranty on your products?

Every JTG Jewelry purchase includes a 6-month limited warranty that covers manufacturing defects. This does not include damage from normal wear and tear or improper care.